Service and Support
Installation and Relocation Services
Calibration and Metrology Services
Maintenance Services
Training Services
Repair Services
We provide
Installation and Relocation Services
From assisting customers in preparing equipment operating conditions to post-installation setup and final commissioning, our engineers are committed to ensuring optimal performance of the equipment. We strive to perfectly realize the intended design and manufacturing purpose at the customer’s site. Customer satisfaction is our driving force.
Calibration and Metrology Services
To ensure the accuracy of equipment operation results and experimental data, we provide calibration and metrology services for our customers. These services are performed by highly experienced engineers who meticulously calibrate even the slightest deviations to guarantee proper equipment functionality. Quality is our cornerstone, and ensuring it is our mission.
Maintenance Services
Our equipment is universally designed for extended operational lifespans. To ensure longer-term and more stable performance, we recommend regular maintenance and servicing for all devices. Maintenance not only enhances the reliability of operational results but also reduces equipment failure rates, fundamentally lowering our customers’ operating costs. Cost efficiency remains a key focus of our commitment.
Training Services
In-depth technical exchanges, face-to-face discussions covering every aspect of the equipment, knowledge transfer, and learning—this is the training service we offer our customers. With carefully designed courses, meticulously prepared training materials, and our most skilled training engineers, we spare no effort to ensure customers fully understand the equipment.
Repair Services
Unexpected failures and unplanned downtime… are challenges that can hardly be completely avoided over years of operation. We have developed comprehensive repair service plans with tailored solutions for different equipment, aiming to restore operations in the shortest possible time. We prioritize our customers’ urgency as our own.
We Can
Remote Service Support
The advancement of internet technology has made remote assistance a viable solution. Through remote access, we strive to resolve issues at the earliest opportunity. Simultaneously, remote diagnostics enable us to gather comprehensive fault information, paving the way for rapid on-site response when necessary. Problem resolution is a collaborative effort, and remote service support significantly accelerates the troubleshooting process while reducing costs for our customers.
Rapid On-Site Response
When remote service is unable to resolve the issue, our engineers will promptly arrive on-site. At such times, time becomes the greatest adversary, and we are committed to overcoming all challenges to eliminate delays as a concern. Rapid response is the cornerstone of our repair contingency plan.
We Have
China Technology and Training Center
We have invested substantial resources in the Technical and Training Center, enabling it to encompass a wide range of equipment and establish a comprehensive operational system. In addition to conducting sample tests as per customer requirements, the presence of this technology and training center enables us to provide various solutions to clients more conveniently through repetitive experiments and equipment structure comparisons. At the same time, we can also offer more intuitive training, allowing clients to gain a deeper understanding of the equipment. The laboratory is our pride.
Spare Parts Warehouse
We have established a comprehensive local spare parts inventory, which includes a wide range of commonly used spare parts and consumables. The existence of this inventory enables our services to be more efficient and responsive, allowing us to address customer needs at the fastest speed. By delivering high-quality consumable spare parts, we enhance the operational time of testing instruments. The spare parts inventory is the foundation of our rapid service and a key factor in earning customer trust.
